FAQ

ORDERS & CUSTOMER CARE

Can I order online and pick-up my order at your shop in Charleston?

Yes! We offer flat rate shipping for our items online or you can pick up in our store for free. It is best to contact us beforehand so we can make sure your item is in stock.

What is your turn around time on items?

Our turnaround time is currently 5-10 business days but we try and get them out as soon as possible. Shipping ground is typically 2-5 business days on top of production time.

Depending on our workload, personalized and custom items may have a longer turnaround time. If you need an item by a certain time, please let us know at time of order and we will try our best to accommodate your timeline!

When you place a custom order with us you will get a production timeline that will let you know when each part of the creation process is set to take place.

Do you ship internationally?

We do not have set rates for shipping international. However, we can get you a quote based on location, just email us!

Can I send my order as a gift?

Yes, just state that under additional instructions when you check out and we can wrap your order and we can even put a note with it!
All orders can be shipped with a packing slip so no prices are present.

Can you make custom items?

Yes! We can create custom signage decor furniture and more! We also specialize in corporate logo signage and corporate gifts. Email shopsmall@blacklocustwoodshop.com or fill out a contact form to see if what you are envisioning is possible for us to create!

Can you use a logo or trademark for custom orders?

Yes. However, we assume no responsibility for determining trademark/logo ownership. All liability of this nature rests solely with the customer.

What are your hours?

Our shop hours are M-F 9am till 5pm and Saturday 11am till 3pm. Our wood shop is open normal business hours and we are happy to make a special appointment. Feel free to visit us in the shop at 818 Lee Street Charleston 25301 when we are open to shop or discuss a custom project!

Where do I go to discuss a custom project?

It depends! For a project similar to what we offer online but custom text, design etc., feel free to fill out a custom order request here or stop in the woodshop to place your order! We always like our customers to come into the shop to look at what products we currently make. This helps you to look at raw material we work with. If you are interested in a custom logo sign, art installation or corporate gift, give us a call at 304-415-7277 or email us at shopsmall@blacklocustwoodshop.com and we can set up an appointment.

If you aren’t sure, feel free to give us a call and we can point you in the right direction or even discuss your idea over the phone.

Can we shop at your wood shop?

Of course! Please do!

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