Return Policy

As small business owners we want to create positive memorable experiences for each of our shoppers. We take pride in the quality of our work and if something is not right we are committed to getting the problem resolved.

We encourage you to inspect your item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.

To begin the return/exchange process, please call us at 304-415-7277, visit us in the shop or email us at shopsmall@blacklocustwoodshop.com, but first review our policy below.

Shipped Items / Pick Up Items / In-store Purchases

We accept in store credit or exchanges within 14 days of delivery. Shipping charges are nonrefundable. The item must be in re-sellable condition. You can mail your item back to us within 14 days of delivery. We will issue you a store credit from there!

Due to how unique you are personalized/ (most) custom orders are all final sale and non-exchangeable unless there is a quality issue.

Personalized/Custom Orders

All personalized items as well as custom orders are all final sale and cannot be returned or exchanged.

If a mistake was made on our end, we will be happy to replace/fix the mistake at no additional cost.

If the personalized information provided (dates, names, etc) are given inaccurately, we will be happy to replace the item, but at your expense. We are not responsible for any errors or omissions so please confirm that you are providing full information.

We are not responsible for any errors or omissions once an on-screen proof is provided. Please note, we only send on-screen proofs if requested at time of order.

To Cancel Order

To cancel your order and for a full refund, you must contact us within 24 hours of purchase. To cancel order, contact us immediately. Emailing us after 24 hours of purchase, you will be refunded in the form of store-credit.

To cancel a custom order the request must be made prior to the start of the project.

Clearance Items

All in-store clearance items are final sale and cannot be returned, exchanged or repaired.

Gift Cards

Gift Cards cannot be returned or exchanged for cash. Final sale.

Shipping & Handling Charges

Shipping and handling charges are nonrefundable.

Return shipping are the customer’s responsibility and are nonrefundable.

Damaged Items

If you received your item and it is damaged, we will be happy to replace the item free of charge. Email us at shopsmall@blacklocustwoodshop.com within 48 hours of delivery or pick-up. To speed the process up, please include pictures of the damaged good(s) as well as outside packaging if the item was shipped. Damaged items must be in original packaging.

Full Refunds

Full refunds are typically not given but are reviewed case by case.

If you are not satisfied with the quality of our product, please contact us within 48 hours of delivery or pick-up. Full refunds will be reviewed case by case.

The item can always be exchanged or store credit can be given within the 14 days of delivery or pickup (in accordance with the above policy).

Please note, due to the nature of wood all products will differ from the one pictured on our site or sampled in store. Grain and color will vary. Wood knots are not seen as an imperfection but as a natural beauty of the wood. If you are not satisfied, please contact us immediately.

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